Business Details
35 Years
experience
Your Trusted Partner for Print Solutions in Cambridge
Established in 1991, First Copy has built a reputation as a trusted provider of print and document management solutions across Cambridge and surrounding regions. As part of the Xeretec Group and a Xerox Concessionaire Gold Partner, we combine over three decades of industry expertise with cutting-edge technology to deliver tailored services. Our team of specialist analysts and in-house helpdesk provide remote and on-site support, ensuring minimal downtime and maximum efficiency for offices and production environments.We prioritise sustainability, offering eco-conscious print solutions while maintaining the highest standards of service delivery. With a focus on long-term client relationships, our approach combines technical proficiency, transparent pricing, and a commitment to evolving with technological advancements. This dedication has earned us recognition through multiple industry awards and the trust of customers who have partnered with us for up to 30 years.
Services
Managed Print Services
Xerox Printers
Document Solutions
Tech-as-a-Service
Production Print
Details
- Year established: 1991
Highlights and features
- 34 years' experience in print industry with Xerox partnership since 1991
- In-house helpdesk answering calls within 5 seconds during operating hours
- ISO 9001 and ISO 14001 certified management systems
- Local Cambridge-based engineers with remote support capabilities
- Award-winning service team with specialist production print analysts
Associations and certifications
- ISO 9001
- ISO 14001
- Xerox Concessionaire Gold Partner
What people say
Prompt professional manner
Excellent service
Smooth transition
Great value
Faultless installation
Services
Managed Print Services
Our Managed Print Services optimise document workflows while reducing costs and environmental impact. With ISO-certified processes, we provide equipment, consumables, and maintenance under one contract. Specialist analysts monitor usage patterns to recommend efficiency improvements, while automated toner delivery ensures uninterrupted operation. Customers benefit from predictable billing and 24/7 support access.
Xerox Printers
We supply and support the complete range of Xerox office and production printers, including VersaLink, AltaLink, and Iridesse models. From compact desktop devices to high-volume production presses, our solutions scale with business needs. As a Gold Partner, we offer exclusive access to Xerox's latest innovations in colour printing, multifunctional devices, and smart office integration.
Document Solutions
Our document management solutions streamline business processes through digital transformation. Xerox ConnectKey apps enable mobile printing, cloud integration, and secure document sharing. Workflow automation tools reduce manual tasks while maintaining compliance with data protection regulations. Implementation includes staff training and ongoing system optimisation.
Tech-as-a-Service
This flexible subscription model covers printers, computers, and office technology with monthly payments. Includes maintenance, upgrades, and end-of-life recycling. Customers can scale equipment according to changing needs without upfront capital expenditure. Contracts include regular performance reviews to ensure continued suitability.
Production Print
Specialist solutions for commercial print providers and large enterprises with high-volume needs. Includes Xerox Baltoro and PrimeLink presses with advanced finishing options. Supported by workflow automation software and colour management tools. Our team provides installation, training, and production optimisation services for industrial print environments.
Questions
What print management accreditations do you hold?
We maintain ISO 9001 (quality) and ISO 14001 (environmental) certifications. As a Xerox Concessionaire Gold Partner, we meet their highest service delivery standards.
How quickly can engineers respond to equipment issues?
Our helpdesk answers calls within 5 seconds during operating hours. Remote fixes resolve most issues immediately, with on-site visits arranged within agreed SLAs.
Do you support businesses outside Cambridge?
While headquartered in Cambridge, we serve organisations nationwide with remote support and regional engineer coverage.
What sustainability measures are included?
Our solutions incorporate energy-efficient devices, automated duplex printing, and toner recycling. ISO 14001-certified processes ensure continuous environmental improvements.
Can you integrate with existing IT systems?
Our ConnectKey technology integrates with major cloud platforms including Google Workspace and Microsoft 365 for seamless document workflows.
Videos
