Business Details
37 Years
experience
Emergency
services
Trusted Printer Sales and Repair Services in Taunton
Established in 1989, we have built a reputation for excellence in wide format printer sales and service across the UK. Our team of fully trained engineers delivers nationwide support, including guaranteed next-day response times and first-time fix rates exceeding 97%. We specialise in HP Designjets, offering both new and refurbished machines alongside comprehensive repair services. Our bespoke call handling system ensures rapid service eligibility confirmation and real-time updates for clients.With extensive experience in the architectural, engineering, and construction sectors, we provide tailored solutions that enhance workflow efficiency and reduce operational costs. Our commitment to customer satisfaction is demonstrated through repeat callout fee waivers and a 30-year track record of onsite support. As an independent specialist, we extend our expertise to resellers and maintenance organisations, offering SLA transparency and dedicated account management.
Services
Printer Sales
Breakdown Repairs
Maintenance Contracts
Machine Relocation
Remote Diagnostics
Pre-Delivery Inspection
Consumables Supply
Warranty Extensions
Finance Options
Technical Support
Details
- Year established: 1989
Highlights and features
- We have over 30 years of experience in wide format printing solutions
- Our engineers achieve first-time fix rates exceeding 97%
- We offer nationwide coverage with guaranteed response times
- Our bespoke call handling system provides real-time service updates
- We provide tailored maintenance contracts for business continuity
Services
Printer Sales
We supply new and refurbished HP Designjets including CAD printers, graphics printers, and latex printers. Our sales team provides expert guidance to match equipment to business needs. With over 30 years' experience, we offer installation support and technical advice to ensure optimal printing solutions for architectural, engineering, and construction industries.
Breakdown Repairs
Our nationwide engineers provide guaranteed next-day response for printer breakdowns. With 97%+ first-time fix rates, we carry extensive spares and offer 4-hour response contracts. The ADY Remote Fix service enables phone/video diagnostics to resolve issues without site visits when possible, reducing costs and downtime for urgent printing requirements.
Maintenance Contracts
We offer tailored maintenance contracts with 8-hour response times, free service visits, and comprehensive parts coverage. Our plans include unlimited callouts during business hours and can be combined with pre-delivery inspections to ensure continuous printer operation for critical business workflows across the UK.
Machine Relocation
Our professional team handles office printer relocations with comprehensive site surveys. We specialise in safe transportation of wide format equipment, preventing damage during moves. The service includes disassembly, secure transport, and reinstallation at new locations, minimising downtime for businesses requiring uninterrupted printing operations.
Remote Diagnostics
ADY Remote Fix provides phone and video call diagnostics to resolve printer issues without site visits. For 50+VAT, engineers troubleshoot problems remotely, reducing costs and adhering to safety protocols. When on-site visits are necessary, this payment is credited toward callout fees, offering flexible support options for urgent printing needs.
Questions
What printer brands do you support?
We specialise in HP Designjets but also support most makes of wide format printers, including EPSON and Contex scanners.
Do you offer nationwide service coverage?
Yes, our engineers operate throughout mainland UK with guaranteed response times in England, Scotland, and Wales.
What maintenance options are available?
We provide 4-hour and 8-hour response contracts, annual maintenance plans, and ad-hoc breakdown repair services.
Can you assist with printer relocation?
Yes, we offer professional machine removal and relocation services with comprehensive site surveys to ensure safe transport.
Do you provide financing options?
We offer finance through HP and Kennet Leasing, including 3-5 year terms with potential 20% tax relief on lease purchases.
What consumables do you supply?
We stock HP printing materials and inks, plus our own branded wide format media specifically formulated for HP latex printers.
