Business Details
31 Years
experience
Managed Print Services Dorset
Established in 1995 by John and Chris, our business began as a printer servicing workshop rooted in principles of honesty, punctuality, and professionalism. Over time, we became the approved service provider for Bournemouth University, The Arts University of Bournemouth, and several hospital departments, delivering cost-effective IT solutions. Our partnership with a major Ricoh dealership enabled us to expand into managed print services, redefining industry standards by eliminating restrictive contract terms. Today, we offer lease-free, contract-free printing solutions with rapid response times and tailored support. Our independence and decades of experience allow us to prioritise customer freedom while maintaining technical expertise.We specialise in removing hidden costs and inflexible agreements, ensuring transparent, adaptable service packages. Our technicians provide same-day repairs for diverse equipment, from desktop printers to industrial plotters, across Dorset and surrounding areas. With a focus on efficiency and cost savings, we conduct free print audits to optimise clients' printing infrastructure. Our commitment to jargon-free communication ensures clients receive clear, actionable advice. This combination of technical proficiency, ethical business practices, and local expertise has sustained our reputation as a trusted service provider.
Services
Managed Print
Contract Servicing
Ad Hoc Repairs
Print Audit
Equipment Repairs
Details
- Year established: 1995
Highlights and features
- Established in 1995 with extensive local institutional partnerships
- No lease terms or hidden equipment costs
- 2-hour onsite response within 20-mile radius
- Customised print fleet optimisation with free audits
- Industry-leading terms removing early termination fees
Services
Managed Print
Our managed print service optimises business printing infrastructure through comprehensive audits and customised solutions. We eliminate unnecessary equipment, reduce consumable waste, and implement efficient workflows while maintaining print quality. Clients benefit from predictable costs without hidden lease agreements or restrictive contract terms.
Contract Servicing
We provide scheduled servicing and emergency repairs for existing print equipment with rapid response times. Our maintenance packages include annual servicing, same-day call-outs, and preventative maintenance to minimise downtime. This ensures consistent equipment performance and extends machinery lifespan.
Ad Hoc Repairs
Our certified technicians handle urgent repair requirements for all printer types, from desktop models to industrial plotters. With 2-hour response times within our 20-mile service area, we diagnose issues and implement solutions to restore operations quickly. This service suits businesses without maintenance contracts needing immediate assistance.
People
John
Co-founder
With over 25 years in print services, John co-founded Matrix Services Online in 1995. He specialises in developing contract-free solutions that prioritise client flexibility while maintaining technical excellence.
Chris
Co-founder
Chris established Matrix Services Online alongside John in 1995. His expertise in printer engineering and managed services has driven the company's innovative approach to removing restrictive contract terms for clients.
Questions
What areas do you cover?
We provide services within a 20-mile radius of Ferndown, covering Dorset, Bournemouth, Poole, and Salisbury areas.
Do you offer emergency repairs?
Yes, we provide same-day call-outs for urgent printer repairs with a 2-hour response time guarantee.
Are your service contracts binding?
No, our contracts include no lease terms, no early termination fees, and no automatic renewal clauses.
How do you reduce printing costs?
Through free print audits identifying inefficiencies, we optimise fleets, implement cost-saving measures, and eliminate unnecessary expenses.
